I can't say that there is anywhere else in Metro Detroit that outperforms Ode Auto Repair! I came here with my friend Devin who is Darin's nephew so I was already familiar with the place as I had been here once when Devin's car needed fixing before. Anyway so I arrived at the shop and said I needed my tire patched up and my fuel pressure sensor was bad, eventually I would find out it was more than just my fuel pressure sensor that was causing problems with my car, as it wasn't getting enough fuel to the engine so it had a low rpm while idling. Devin also needed his tire patched and since he would have to drive me back home as my car would definitely take a LOT longer than his would, so he got to go first with his car and I told them about mine as well. After his was all done they were still looking into my car and eventually they would tell me the issues it had, so I told them what I wanted to be fixed right then. One thing that is very cool is the fact that they will send you a text about your inspection and it even has videos of what's wrong with your car (I had suspension issues as well that I told them about.) so I could see how loose it was and what not, something I have never seen before at any other mechanic. As we were about to leave Devin wanted to talk to his uncle and invited me in to meet him, he was a very nice gentleman and I could tell that he cares about his customers and the quality of his service. Devin and I left and they had estimated it would be done around 3-4 hours, it was already 1 by that point so I was a little worried about having to get there right at close, but no big deal. I would return at about 4:45 to get my car. I wasn't with Devin this time as he dropped me off at my grandma's as she is much closer then his or my house was. He had said I tell them that he asked for me to have a discount since I was his friend. They called up Darin as he had left and he actually gave me a 10% discount which was very nice of him to do and I greatly appreciate that! My car has been doing great since, and no longer idles low and doesn't start up rough like how it did before. There is one little thing I would like improved and that is calling the customer to tell them that their car is done. When Devin and I both took our cars in, I just put down my phone number for both of the cars so they would've just called me for Devin's car as well. When they took Devin's car him and I went to eat across the street. On our way back we saw Devin's car parked out front, so it had to of been done because he parked in the back and sure enough it was despite not getting a call, I didn't think much of it and thought it was a little accident. Well when I was at my grandma's waiting for my car I waited until about 4:30 and still didn't receive a call from them about my car, now my grandma is about 10-15 mins away but it was around rush hour so it was more like 20, so I was getting a little worried, so I called them up asking how much longer my car would take and they said it had been done for a few minutes, again I did not receive a call about it. This is again just a minor minor issue. This does not affect what I think of the quality of the service as it was top of the line. Overall I would definitely recommend Ode Auto Repair and Tire for anyone who's in Macomb County, they are excellent at what they do and are very friendly! 10/10! Thanks again guys!
Thank you so much for your detailed feedback Eli! Your suggestion about the notification process is noted, and we'll work on improving that. It is so great to hear that you are happy with the digital vehicle inspection report and the auto repair service on your car. If you ever need anything in the future, we would be more than happy to help you again.
- Ode Auto Repair & Tire