I'm a fan and it's hard to pinpoint one reason why. They're competent, surely , but moreover they're upfront about the limits of their competence for specialized problems. They communicate fully and frankly with me and other customers, yes, but I also observe good communication between the front desk people and the mechanics. My experience with them over a few years is like working with friends---they are always alert to my interests, and I am always grateful for what they do for me.
We're incredibly grateful for your kind words and your continued trust in us over the years Carl. At our shop, transparency and communication are key, and we're glad to hear that you've experienced that firsthand. Thank you for your loyalty and friendship—we're always here to help you with your car needs!
- Ode Auto Repair & Tire