So... my elderly mother's car overheats in the middle of a car wash. They have to tow it out and the tow truck driver recommends Ode, says they are AAA approved/recommended. These guys were very nice to my mother who can get very anxious in these situations, even arranged a ride home for her. They checked the car out, explained the problem, fixed it in a timely manner, and were just very patient and accommodating.